Refund policy
Returns & Refunds
We want you to be happy with your purchase. If something isn't right, here's how returns work.
Return window
You have 30 days from the date you receive your order to request a return.
Condition for return
To be eligible, the item must be unused, unopened, and returned in its original packaging and condition, with all accessories included. If the item or its packaging is damaged beyond what's necessary to assess the product, we may deduct a reduction in value to cover depreciation so please package returns carefully.
Return shipping costs
- If you're returning an item because you changed your mind, you are responsible for the cost of return shipping.
- If the item arrived defective, damaged, or we sent the wrong product, we will cover the cost of return shipping.
Restocking fee
No restocking fee applies to approved returns received unused, unopened, and in original condition.
Refunds
Refunds are not issued automatically. Once we receive your returned item, we will inspect it and let you know whether the return is approved. If approved, your refund will be processed to your original payment method. Original shipping charges are non-refundable, except when the return is due to an error on our part, or the item was defective or damaged.
Cancellations
Orders can only be cancelled before they have shipped. Once an order has shipped, it can no longer be cancelled.
European Union customers — 14 day cooling off period
If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification, in addition to the 30 day window above. The item must still be unused, unopened, and in its original packaging, and you'll need proof of purchase.
Damages and issues
Please inspect your order as soon as it arrives. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Exceptions / non returnable items
The following cannot be returned: perishable goods, custom or personalized orders, and personal care items. We do not accept returns on hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non returnable. Contact us if you have questions about a specific product.
Exchanges
We don't process direct exchanges. Return the item you have, and once that return is approved, place a new order for the item you'd like instead.
How to start a return
Sign in to your account and go to your order to request a return. If you need help, you can also reach us at info@virginiavital.com. Please don't send anything back until your return has been approved.
Approved returns should be sent to:
30 N Gould St Ste N
Sheridan, WY 82801