Returns & Refunds
You have the right to cancel your order within 14 days from the date you receive your package, without needing to provide a reason. After notifying us of your cancellation, you will have an additional 14 days to send the product back.
Once the returned item has been received, we will refund the total amount paid for the order, including the original shipping costs. Please note that the cost of returning the item to our store is the responsibility of the customer. Return shipping costs are usually around €7.25 per package, but the exact price may vary depending on the carrier you choose.
If you decide to return a product, it should be sent back with all accessories included and, where possible, in the original packaging and condition. If the item or its packaging is damaged beyond what is necessary to assess the product, we may charge a reduction in value to cover the depreciation. For this reason, we recommend handling the product carefully and packaging it securely when returning it.
To request a return, please contact us at info@virginiavital.com After we receive your return request, we will process the refund within 14 days, provided that the returned product has been delivered back to us in good condition.
Frequently asked questions
FAQs
Yes. You can cancel your order within 14 days of receiving your package without providing any reason.
After notifying us that you wish to cancel your order, you have an additional 14 days to return the product to our store.
Yes. Once we receive your returned product, you will receive a refund for the full order amount, including the original shipping costs.
The return shipping costs are the responsibility of the customer. On average, these costs are about €7.25 per package, but this may vary depending on your carrier.
Yes, if possible. The product should be returned with all accessories and in its original condition and packaging to avoid any reduction in the refund amount.
To initiate a return, please contact us at info@virginiavital.com. After receiving your request and the returned product in good condition, we will process your refund within 14 days.